Technical Support

Welcome to the XGALA Technical Support page.

We are committed to providing users with a stable, secure, and professional stock trading experience.

1. Scope of Support

XGALA Technical Support primarily covers the following areas:

  • Mobile app download and installation assistance
  • Account login and basic usage guidance
  • Market data display and feature explanations
  • System issues and bug reporting
  • Security and compliance-related inquiries

Important Notice:

The XGALA official website is intended solely for product introduction and informational purposes.

It does not provide online trading, account registration, or account management services.

2. Frequently Asked Questions

2.1 Can I register or trade through the website?

No.

All account registration, identity verification, and trading activities are conducted exclusively within the XGALA mobile application.

2.2 Does XGALA support cryptocurrency trading?

No.

XGALA is a stock trading platform. Cryptocurrencies are accepted only as a funding method. The Platform does not provide cryptocurrency trading, exchange, or related investment services.

2.3 Which markets are supported?

XGALA currently supports:

  • Hong Kong stocks and ETFs
  • U.S. stocks and ETFs

The availability of specific securities is subject to the information displayed within the mobile application.

3. Security Reminders

  • Do not disclose your account information to any third party
  • Official representatives will never request your password or verification codes
  • If you detect any suspicious activity or abnormalities, please contact Technical Support immediately

4. Service Hours

Technical Support service hours:

  • Monday to Friday
  • 09:00 – 18:00
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